FAQ
Find answers to our most frequently asked questions.
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What sizes do you offer?
We offer a wide range of sizes for babies of all ages. You can refer to our size chart for accurate measurements.
How can I care for the clothes?
Our clothes are easy to care for and can be machine-washed. Specific care instructions are provided on each product’s label.
Do you offer free shipping?
Yes, we offer free shipping on all orders above a certain amount. Please check our shipping policy for more details.
Can I return or exchange an item?
We offer easy returns and exchanges within 30 days of purchase. Visit our Returns Policy page for more information.
How long does shipping take?
Shipping usually takes 5-7 business days for domestic orders. International shipping times may vary depending on the destination.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor the delivery status.
Do you offer gift wrapping?
Yes, we offer gift wrapping services. You can select this option during checkout for a small additional fee.
What materials are used in your products?
We use high-quality, baby-safe fabrics that are soft, durable, and comfortable. You can find more details on individual product pages.
How do I choose the right size?
You can refer to our detailed size guide on each product page to ensure you select the perfect fit for your baby.
How can I contact customer service?
You can reach us via email at contact.ellariacollections@gmail.com or through our contact form for any inquiries or assistance.